'Riddled with exclusions': pet insurers slapped with a Shonky award

Consumer advocacy group Choice will not recommend a single Australian pet insurance product

Rocky is usually pretty responsible. The teddy bear lookalike Chihuahua-Jack Russell cross is too much of a “little old man soul” to get into much trouble. But one Sunday this April, while his owner Penny Lane was in the midst of packing for an interstate move, he vaulted from a stool to a high kitchen counter and devoured several of the chocolate brownies she’d baked for her farewell party. “I’d made them really chocolatey too,” she said.

She rushed him to Melbourne’s Lort Smith animal hospital, where he was held overnight for treatment. The bill came to $800. “I thought, it’s alright, I’ve got pet insurance.” But when Lane submitted the claim – alongside proof from previous vet appointments that Rocky was otherwise healthy – her claim was rejected.

Related: Shonky awards 2018: Commonwealth Bank’s Dollarmites gets a gong

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Source: theguardian
'Riddled with exclusions': pet insurers slapped with a Shonky award